Front Office Agent

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
• Handle all front office cashiers’ transactions such as posting charges to guests and exch...