Freelance ITSM Application Manager - BMC Helix

For an organization in Luxembourg, we are looking for a BMC Helix Application Manager to oversee the functional administration, governance and continuous improvement of the BMC Helix landscape. The on-premises environment runs BMC Helix ITSM 25.3.01 on OpenShift and currently covers Incident Management, Change Management, Configuration Management (CMDB), Service Request Management and Digital Workplace. Problem Management, Knowledge Management and Service Level Management are planned as next steps.

The platform is maintained through standard vendor support, while several custom developments also require follow-up and functional support.

Tasks and responsibilities

• Application ownership
  • Act as the main functional owner of the BMC Helix application.
  • Define and maintain the application roadmap in line with business objectives.
  • Ensure that the platform supports operational and IT service management needs.
  • ...