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About the Role
Transform your IT skills into a freelance career as an EUC L1 Support Engineer. This on-call position focuses on providing immediate, on-site tech support for diverse customer needs.
As a Smart Hands Support Engineer, you will troubleshoot issues with desktops, laptops, and peripheral devices while executing hardware repairs. Your role is crucial for maintaining connectivity, maintaining ticketing systems, and enhancing customer support. Work autonomously while coordinating with remote technical teams to ensure successful project execution.
Key Responsibilities:
• Provide Smart Hands and L1 support on-site
• Resolve issues with desktops, laptops, and printers
• Handle hardware installation and maintenance
• Assist with network connectivity and cabling
• Document work and update support tickets
Requirements:
• Background in EUC or Desktop Support roles
• Proficiency in Windows OS and troubleshooting
• Experience with ticketing systems and support procedu...
As a Smart Hands Support Engineer, you will troubleshoot issues with desktops, laptops, and peripheral devices while executing hardware repairs. Your role is crucial for maintaining connectivity, maintaining ticketing systems, and enhancing customer support. Work autonomously while coordinating with remote technical teams to ensure successful project execution.
Key Responsibilities:
• Provide Smart Hands and L1 support on-site
• Resolve issues with desktops, laptops, and printers
• Handle hardware installation and maintenance
• Assist with network connectivity and cabling
• Document work and update support tickets
Requirements:
• Background in EUC or Desktop Support roles
• Proficiency in Windows OS and troubleshooting
• Experience with ticketing systems and support procedu...
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