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Pro-active handling of client exceptional inquiries via call backs - verbal and video client verification; Handling escalations of client inquiries pertaining to IBKR’s security system via tickets; Problem management with focus on security protocols and practices; Handling escalations of suspicious client activity or behavior to IBKR's security team. 2+ years experience in an information or fraud prevention role with application security BSc in STEM areas (Science, Technology, Engineering and Mathematics Good mastery of Windows and/or macOS computer systems and basic office applications Experience and advanced user knowledge of both iOS and Android smart phone operating systems Languages: Good English and Mandarin. Any additional language is a plus. Analytical approach to problem solving Organized, practical, good attention to deta...
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