Fraud Operations Specialist (Accertify Platform)

Core Responsibilities

1. Real-Time Fraud Monitoring & Decisioning

• Monitor Accertify's live transaction intercept queues to analyze high-risk ticket purchases and digital payment behaviors.
• Conduct rapid, high-accuracy manual reviews of flagged bookings to determine fraud probability, making final decisions to approve or reject transactions.
• Maintain strict adherence to processing deadlines (SLAs) to minimize booking disruptions, particularly for high-velocity, last-minute regional jet operations.

2. Chargeback Management & Revenue Recovery

• Own the end-to-end credit card dispute and chargeback defense process within the Accertify Chargeback Management module.
• Investigate dispute root causes and gather compelling evidence (e.g., Passenger Name Records (PNR), flight manifests, IP address logs, and device fingerprint data) to build and submit high-probability winning representments to payment gate...