← Back to opportunities
About the Role
About the role:
We are looking for an AI Solutions Architect to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.
What you will do:
- Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times).
- Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high‑impact automation opportunities.
- Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage.
- Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.
- Identify and reco...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position