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About the Role
Position Description:
The Fleet IT Executive will be the main point of contact for all Fleet IT operations, providing daily support for Fleet IT hardware, software, network and access issues.
The role is responsible for managing IT incidents, including escalation when needed and ensuring all tickets are tracked and resolved on time in line with KPIs and service levels. Regular KPI updates to be provided to management, along with analysis of issues to support continuous improvement.
The Fleet IT Executive will also support the Fleet Operations Team in IT audits, class surveys and internal reviews, ensuring compliance with corporate and regulatory requirements.
Job Responsibilities:
- Act as the primary IT focal point for Fleet IT matters.
- Provide daily IT support, troubleshooting hardware, software, network and access issues.
- Escalate unresolved IT issues a...
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