First line manager

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.

Requirements: Matric. RE Certificate. Short Term Insurance NQF level 4 Qualification. Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5). 2+ years’ team management experience in a call centre environment. Short term insurance industry knowledge. Knowledge of Call Centre functions and operations. Knowledge of management principles. People management experience. Personal lines experience. Responsibilities: Drive client service performance against targets. Recruit, coach, develop and motivate staff to ensure optimum performance. Provide effective leadership and motivation to a team of Client Service Consultants. Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions. Drive performance excellence. Actively manage and rep...