Fintech Support - Mandarin (Gtower)

Key Responsibilities:

• Handle incoming calls, live chats, and emails promptly and professionally to deliver a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Manage shift duties effectively to ensure smooth and consistent call center operations.
• Analyse customer concerns, communicate clearly, and provide appropriate solutions or escalate when necessary.
• Build and maintain strong customer relationships to enhance satisfaction and loyalty.
• Accurately record all customer interactions in the support system for tracking and future reference.
• Provide feedback to supervisors on recurring issues and suggest process improvements.
• Work closely with team members to ensure seamless service delivery.
• Participate in team meetings, training, and performance reviews.

Requirements:

• M...