Field Support Specialist

We are seeking a Field Support Specialist to provide on-site IT support and ensure the reliable operation of end-user computing environments. This role is responsible for maintaining personal computing systems, office technology, and related infrastructure so that employees can perform their work efficiently and effectively.

The successful candidate will handle incidents and service requests escalated from the Global Service Desk, delivering hands-on support, troubleshooting issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Receive, prioritize, document, and resolve incidents and service requests from the Global Service Desk
• Provide hands-on, on-site technical support for end-user devices and office technology
• Troubleshoot and resolve issues related to hardware, software, and network connectivity
• Support and maintain Microsoft Windows environments and end-user devices
• Prov...