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Support care consultations, service reviews and completing client support plans. Conduct staff supervisions and client QA’s. Create, update and audit client care plans and assist with digital care planning. Maintain accurate client and Care Professional records on Home Instead software and People Planner. Conduct client and Care Professional introductions. Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. Carry out client reviews and action these accordingly. Support and mentor Care Professionals. Provide support to the Client Experience team. Maintain regular contact with clients and Care Professionals. Participate in on-call duties as required. Understand and build effective and efficient schedules around our clients and Care Professionals. <...
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