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About the Role
**What you will do**
+ **Technical Support & Field Service:** Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
+ **Service Documentation & Systems:** Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics.
+ **Inventory & Tools Management:** Monitor and control field inventory, spare parts, tools, technical documentation, and ensure device history is always up to date.
+ **Customer Satisfaction & SLA Compliance:** Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded.
+ **Internal Collaboration:** Provide technical support to internal teams such as Sales, Marketing, RAQA, and O...
+ **Technical Support & Field Service:** Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
+ **Service Documentation & Systems:** Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics.
+ **Inventory & Tools Management:** Monitor and control field inventory, spare parts, tools, technical documentation, and ensure device history is always up to date.
+ **Customer Satisfaction & SLA Compliance:** Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded.
+ **Internal Collaboration:** Provide technical support to internal teams such as Sales, Marketing, RAQA, and O...
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