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About the Role
FunctieomschrijvingDaily operations:
- ensuring efficient service delivery. Your goal is to ensure that your team strives for first time fix, solving technical problems in one visit;.
- managing planning and leave requests of the service team to ensure that operational continuity is maintained;
- analyzing reports to ensure that all operational objectives are met;
- ensuring that the team has all necessary resources to successfully perform their job;
- supporting escalations and complaint handling, including taking improvement initiatives Participation in the development of the departmental strategy with internal stakeholders, both local and international:
- roll out strategic initiatives and KPIs within Field Se...
As a Field Service Manager, you will be managing a team of around 20 people, across Belgium. You will be expected to take on a wide range of tasks and responsibilities. This means that you will be responsible for the following tasks:
- ensuring efficient service delivery. Your goal is to ensure that your team strives for first time fix, solving technical problems in one visit;.
- managing planning and leave requests of the service team to ensure that operational continuity is maintained;
- analyzing reports to ensure that all operational objectives are met;
- ensuring that the team has all necessary resources to successfully perform their job;
- supporting escalations and complaint handling, including taking improvement initiatives
- roll out strategic initiatives and KPIs within Field Se...
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