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About the Role
Job Title: Field Service Engineer (FSE)
Location: 1 opening in Delhi, 1 opening in Bengaluru
Reporting To: Field Service Team Leader
Job Overview
The Field Service Engineer (FSE) is responsible for providing high-quality onsite and remote technical support to customers. The role includes troubleshooting, product configuration, documentation, and coordination with cross-functional teams to ensure timely resolution of customer issues and optimal system performance.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide onsite support for commissioning, maintenance, and troubleshooting of solar inverters and monitoring systems.
- Deliver telephonic and email-based technical support to customers.
- Perform PCB replacements and other hardware-level interventions as required.
- Conduct remote diagnostics and troubleshooting to resolve system performance issues.
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