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About the Role
Role Overview
We're looking for a technically sharp FAE to be the go-to bridge between customers and internal engineering and sales teams. You'll drive successful deployment of digital imaging solutions — spanning infrared, low-light visible, and ultraviolet — across industrial inspection, defense, and surveillance markets.
What You'll Do
- Own pre- and post-sales technical support for imaging cameras, sensors, and modules (including RMA management)
- Partner with sales to qualify customer requirements and propose the right imaging solutions
- Deliver product demos, proof-of-concepts, and technical presentations
- Support customers through system integration, calibration, and performance optimisation
- Troubleshoot hardware and software issues — image quality, thermal calibration, signal processing
- Interpret thermal imaging data and advise customers on measurement best practices
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