About the Role
CelcomDigi Berhad (Registration No. -X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.
Job Responsibilities
Manage Fibre New Installation and Troubleshooting appointments, as well as incoming fibre applications. This includes engaging with installers, infra partners, and customers to ensure appointment timelines and promised timelines are adhered to and customer's expectations are managed.
Engage customers via messaging and calls to address their enquir...
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