About the Role
Job description
1. Guest Experience Management:
- Ensure exceptional service is provided to all guests throughout their stay or visit.
- Address guest inquiries, complaints, and feedback promptly and professionally.
2. Team Supervision Support:
- Train and manage guest relations staff to maintain high service standards.
- Coordinate with other departments to deliver seamless experiences.
3. Customer Experience Excellence:
- Empathise with their guests, their needs and preferences to provide personalized healing
program/experience.
- Maintain records of guests/patients.
4. Problem Resolution:
- Handle and resolve guest complaints or issues efficiently.
- Implement service recovery strategies to ensure guest satisfaction.
5. Relationship Building:
- Develop and nurture positive relationships with guests to encourage loyalty.
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