Executive/Customer Engagement (2-year contract)

This is a customer facing position with the Temasek SkillsFuture Academy.

The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:

• Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow‑up within 3 working days.
• Assist customers/students with product and service‑related queries, issues, and requests via multiple channels (emails, calls, walk‑ins).
• Conduct lead follow‑up on programme/course enquiries, including tracking responses and closing the loop with customers.
• Resolve concerns and complaints effectively, aiming for first‑contact resolution.
• Support operations at the TSA One‑Stop Centre to ensure a customer‑ready environment.
• Provide administrative and logistics support ...