About the Role
ProHance Support Engineer:
Key Responsibilities
Application Administration: Manage user access, configure organizational hierarchies, and maintain system settings within the ProHance environment.
Technical Support: Act as the first point of contact for troubleshooting application errors, login issues, and data discrepancies.
Data Querying & Analysis: Use basic SQL queries (SELECT, JOINs, filters) to extract data from backend databases for investigation or custom requests.
Reporting & Documentation: Utilize Excel to clean, format, and analyze exported data for stakeholders. Maintain detailed documentation of issues and their resolutions.
System Monitoring: Monitor application health and performance logs to proactively identify and escalate potential service disruptions to senior engineering teams.
Client Engagement: Communicate technical solutions clearly to both technical and non-technical users via email, chat, or voice.
Required Skill...
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