About the Role
The Responsibilities of the Role: -
Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
Provide accurate information about products, services, policies, and procedures.
Troubleshoot technical issues and escalate unresolved problems to relevant departments.
Coordinate with technical and back-end teams to ensure smooth service.
Managing customer complaints and escalations.
Input customer interaction, problems into the Customer Relationship Manager (CRM).
Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
Manage and attempt to resolve any complaints directed to the contact ...
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