Executive Customer Relations Specialist — UAE (Escalations & CX)

A leading technology company in Dubai is seeking an experienced customer service professional to resolve escalated customer contacts. The successful candidate will address complex issues and contribute to improving customer experiences through detailed analysis. This role requires strong communication skills in English and Arabic, with a focus on customer advocacy and conflict resolution. Candidates must be UAE nationals with substantial customer service experience. The position is structured to accommodate the needs of customers and includes various responsibilities with an aim for quality service.
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