Executive, CRM, Data Analytics & Customer Experience #HMS

Position: Executive, CRM, Data Analytics & Customer Experience

Working Hours: Monday: 8:30am – 6:30pm Tuesday to Friday: 8:30am – 6:15pm

Salary: $4,000 – $4,400

The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across brands. The role focuses on CRM operations, customer feedback management, data accuracy, and customer experience improvement initiatives.

The position plays a key role in enhancing customer satisfaction and loyalty through structured CRM processes, analytics, and cross‑functional coordination.

• Support ownership benefits and loyalty programmes, including partner coordination and customer onboarding
• Manage NPS (Net Promoter Score) and mystery shopping programmes; identify gaps and follow up on improvement actions with relevant stakeholders
• Manage CRM and Customer Feedback Management (CFM) processes, ensuring...