Event Support Specialist
Reed Elsevier Shared Services (Philippines) Inc Company • Manila, Philippines
About the Role
Job Summary:
• To provide event support assistance to all inbound queries.
• Handle all Inbound call, email, chat, and social media inquiries for all RX Events.
• Inbound calls – attendee, exhibitor, and conference calls across all RX shows – questions vary from registration, general show info, pricing, etc.
• Outbound calls – Outreach to attendees and exhibitors to increase attendance at shows and assist with the registration process. Matchmaking calls when needed by shows.
• Read and respond to all email inquiries for all RX Shows daily.
Accountabilities:
Event Support & Query Management
Provide event support on exhibitor portals and visitor registration.
Respond quickly and efficiently to customer queries initially via chat, email, telephone, and social media.
Proactively seek out information about each show to be to be able to provide accurate information to customers.
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