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Customer Handling
Warmly welcome and assist customers with service requests
Gather and update customer feedback in the system
Communicate effectively with customers regarding repair updates
Diagnosis
Analyze and diagnose scooters to determine necessary repairs
Document diagnosis reports in the Workshop Management System (Getafix)
Perform necessary repairs and conduct final inspections based on customer requirements
System Handling
Track customer complaints in Zendesk and provide real-time updates
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About the Role
Automobile Technician
About the Company:
Role: Automobile Technician
Responsibilities:
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