EUC Operations Lead (ServiceNow & ITIL)

DataFin Recruitment is looking for a skilled Team Lead: EUC in Cape Town to oversee incident and request management. The ideal candidate will possess a Matric and an IT qualification, including Microsoft MCSA 2016, with over 10 years' experience in supporting datacentre software.

This role includes managing EUC SNOW tickets, ensuring adherence to ITIL processes, and enhancing service delivery for better customer experience. Strong skills in Microsoft Exchange, Active Directory, and problem-solving are essential.