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About the Role
- Desktop support for Windows 7 and 10 environments
- Install, Manage and support Windows Operating System, Macbook operating system and mobile device management
- Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs
- Troubleshoot and resolve desktop incidents
- Manage disk and folder sharing, and permission settings on desktops
- Handle printer problems at users desktops
- Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs
- Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment
- Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designa...
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