EU - Service Operations Specialist

Service Operations Specialist

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Key Responsibilities

(1) Service Operations Management

• Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
• Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
• Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

(2) Service Channel Management

• Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
• Monitor and analyze the performance of service channels, develop improvement measures,...