Escalations Representative (CBM)

**About this role:**

Wells Fargo is seeking an Escalations Representative.

**In this role, you will:**

+ Support internal and external customers with inquiries and complaints regarding financial products and services
+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
+ Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
+ Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
+ Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
+ Serve as an intermediary between parties t...