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Escalations Quality Analyst - SeaMoney Credit
Monee Manila, National Capital Region, Philippines
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Escalations Quality Analyst - SeaMoney Credit
Monee Manila, National Capital Region, Philippines
1 week ago Be among the first 25 applicants
Join to apply for the Escalations Quality Analyst - SeaMoney Credit role at Monee
- Monitor and prioritize escalated customer complaints, product defects, or service issues.
- Analyze patterns in escalated issues to detect recurring problems or areas for improvement.
- Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases.
- Audit cases for high-impact customer issues and conduct RCA for comp...
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