Escalations Manager

**What you'll do**:- Act as single point of contact to lead high profile customer and partner escalations.
- Network internally with Sales, Services and Engineering to clearly define the problems that brought the customer into escalation.Assure the internal cross functional team has complete awareness of the triggers that caused the escalation.
- Oversee remediation plan development.Build cross functional plan consensus so the team is in full agreement of how to address the customer's issues.
- Share plan with customer to obtain agreement and demonstrate Gigamon's commitment to the customer's success.
- Identify plan risks and develop contingency plans to minimize impact.Possess the intuition to see risks ahead of time.React quickly if a course change is needed.
- Keep executive leadership team informed of escalation progress.Publish weekly escalation reports to Gigamon executive staff.
- Negotiate escalation measures of success with the customer.Formally clo...