ERP Advisor

NTT • Bengaluru, India

📍 Location

Bengaluru

⏰ Job Type

Full-time

📅 Posted

July 09, 2026

About the Role

                JOB DESCRIPTION Req ID: 352237 
We are currently seeking a ERP Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Role
Own complex delivery on the Customer Service stack in Dynamics 365. Lead design and hands-on implementation of extensible features, integrations, and automations; enforce ALM/CI-CD and best practices across multiple environments and teams.
Responsibilities
Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel for Customer Service (voice/chat/digital), Customer Service Workspace, Knowledge, SLAs/Entitlements, Timeline/Activities, Email/Templates, Macros & Agent Scripts.
Design and implement customizations: Model-driven Power Apps, Dataverse schema (tables, relationships), forms/views/business rules, JavaScript/TypeScript form scripting, PCF (React/TS), plugins/custom workflow actions (.NET/C#), and Power Automate flows.
Integrate with enterprise systems (Azure Functions/Servi...
            

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