About the Role
Role Overview
Based on‑site in West Auckland, this role works within the education sector and serves as the first point of contact for all IT‑related issues. You will provide excellent customer service, communicate with non‑technical users, troubleshoot problems and manage the ticket board. The position requires local travel across Auckland and completion of daily timesheets.
Work schedule: 38 hours per week (Mon‑Thu 8 hrs & Fri 6 hrs).
Kickstart your IT career with us: gain hands‑on experience, collaborate with experienced professionals, and build a solid foundation in tech support while making a real impact from day one.
Requirements: Must be a New Zealand citizen or hold permanent residency and possess a full or restricted NZ driver’s licence.
Responsibilities
- Respond to client inquiries and provide technical support via phone, e‑mail, chat and other channels.
- Diagnose and troubleshoot technical issues reporte...
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