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About the Role
Responsibilities
- Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
- Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
- Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
- Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
- Documentation: Keeping detailed records of network configurations, changes, and support activities.
- User Support: Providing support to end-users and other IT teams for network-related issues.
- Operational Hours: Provide 7 days shift hours technical assistance.
- Escalation: Attend to escalation from Level 1.5. ...
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