Enterprise Systems Support Lead: Digital-First Training

Network IT is looking for a Technical Support Lead (Enterprise Systems) to join their team in Tyseley, Birmingham. This role entails leading user training and support strategies for enterprise SaaS systems across Finance and HR. Key responsibilities include design and delivery of training materials, analyzing Service Desk data, and ensuring continuous improvement of user experience. The position is hybrid with 2 days on-site work and offers a competitive salary range of £36,500 to £46,000 on a 12-month fixed-term contract.
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