Enterprise Service Operations & SLA Manager

CelcomDigi in Petaling Jaya is looking for a professional to govern, monitor, and enhance the performance of L1 support services. This role involves ensuring SLA compliance, service quality, and operational efficiency through effective management and stakeholder collaboration. The ideal candidate should have a Bachelor’s degree, experience in customer support and SLA monitoring, and strong analytical and communication skills. The position is under a 24-month contract and offers a chance to work in a dynamic environment.
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