About the Role
Enterprise Customer Success Manager EMEA
Location: Ghent (3 days in the office)
Context & Impact:
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical — you'll be stepping into a live book of business and expected to make an immediate difference.
In the first 6–12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations, while partnering closely with Sales to unlock expansion opportunities.
Challenge:
The main challenges you'll face are:
Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly
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