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About the Role
On‑Site System Troubleshooting
- Act as the L1 and L2 escalation point for all technical issues across multiple client environments.
- Investigate root‑cause analysis (RCA), incident resolution, and long‑term corrective action planning.
- Diagnose advanced issues, credentialing workflows, hardware faults, network routing, and subsystem integrations.
- Engage vendor support teams for deep‑dive troubleshooting, bug escalations, and patch management.
- Perform hardware replacement, firmware upgrade and system patching.
- Hands‑on expertise in various systems: LenelS2 OnGuard, Genetec, Milestone VMS.
- Ability to configure, integrate, and optimize controllers, readers, credential formats, PIN/biometric workflows, and enterprise permissions across platforms is essential.
- Implement system preventive m...
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