About the Role
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, and , are found in 51+ million homes, and 14 million+ people rely on the app daily.
Champion the voice of the customer throughout Chamberlain internal functions
Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making
Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues
Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation
Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience
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