Engineer, End User Services

Be a part of something BIG!
The
Engineer, End User Services
will be responsible for managing IT assets/inventory, including collaboration with other IT support engineers, providing guidance and support.
Make An Impact By
Plan, coordinate, and prioritize activities to ensure timely and effective resolution of desktop support requests and incidents.
Serve as the primary point of contact for escalated technical issues and complex problem resolution including senior or Top Executive staff
Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
Monitor and report on Service/Operation Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ens...