End User Support Technician

Overview

Location: Glasgow, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Role: End User Support Technician — Glasgow

Responsibilities

• Provide 2nd/3rd line desktop support for UK users, resolving incidents (including Priority One) and handling service requests from basic laptop builds to full IT relocations.
• Build and deploy desktops/laptops using SCCM and manual processes following standard procedures. Support smartphone deployment (iPhone and Android) and troubleshoot IT issues reported via the UK Service Desk.
• Work primarily 3...