End User Support

We are looking for an end user support contractor to join our team. The contractor is expected to provide tier-1 technical support for customers with various questions and issues regarding user accounts, access and login to computer systems, and creating documentation to guide customers on how to efficiently use our IT service and computer resources. You will provide technical support for computer systems and users.

Only candidates with JAMF and Mac experience will be considered for this role.

Terms: This contract is for 1 year with possibility of extension. The hours are 9 am – 5:30 pm.

Location: For the first 90 days, the contractor must work on-site in Lemont, Illinois, proceeding with an optional hybrid schedule.

Tasks

• Responsible for assisting users with the account signup, renewal, and reactivation process for ac...