End User Support Engineer

Role Overview:

We are looking for an IT End-User Computing Engineer to provide top-notch technical support, ensuring seamless IT operations for end-users. This role is vital in maintaining hardware, software, and IT systems, resolving technical issues, and ensuring customer satisfaction. If you thrive in a fast-paced, dynamic environment, this is the perfect role for you!

Key Responsibilities:

• Manage service requests & incidents, ensuring SLA compliance and customer satisfaction.
• Maintain and troubleshoot computer hardware & software.
• Deploy, set up, and manage IT equipment & logistics.
• Install, configure, and maintain OS, applications, and system management tools.
• Diagnose and resolve technical issues independently, escalating when necessary.
• Provide professional IT support, minimizing business disruptions.
• Ensure compliance with IT security policies & proc...