End User Support Engineer

We're looking for an End User Support Engineer to join our team in Helsinki, Finland in an onsite working mode.

In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software and connectivity. You will handle device provisioning, troubleshooting and asset management while adhering to established processes and standards.

Responsibilities

• Provide in-person end-user support for hardware, software and connectivity issues
• Provision, image, deploy, refresh and decommission desktops and laptops
• Support peripherals including monitors, docks, input devices and AV accessories
• Coordinate hardware repair, warranty and vendor services
• Perform asset management activities including inventory, tagging, tracking and audits
• Install, configure and troubleshoot operating systems and applications
• Support identity and access processes including ...