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Support a cross-platform environment, including Windows, IOS Provide onsite & remote technical support for staff members in the Hartlepool office and the wider business Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution Maintain and encourage best practice across the business fil...
About the Role
Job Description
The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Role involves:
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