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About the Role
End User Services Support EngineerDeliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations. Produce technical documentation/knowledgebase articles. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing. Strong analytical and problem-solving skills across the infrastructure stack including cloud tech...
The End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
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