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About the Role
JOB PURPOSE:
Responsible for providing Tier II desktop support service serving as an expert in troubleshooting complex issues and providing technical development and guidance for the Desktop Support Team.
QUALIFICATION:Bachelors degree with knowledge of IT
RESPONSIBILITIES (INCLUDES ALL TASKS):- Provide Tier II client support for hardware software and network services.
- Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues including laptops desktops tablets mobile devices printers and VPN issues.
- Assistin the architecture implementation and maintenance of the organizations desktop environments including installation upgrades high-level troubleshooting and Windows and Mac OS software deployment.
- Provide Tier II support for system images virtual environments and Mac OS Management.
- Serve as an expert in troubleshooting diagnosing and resolving complex end-user device inc...
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