EN - Reception Agent

Front Office Agent

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.



What you will be doing:

• Welcome and bid farewell to guests in accordance with hotel standards while providing professional and friendly service.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest requests, complaints, and special requirements by coordinating with relevant departments and ensuring prompt resolution.
• Monitor guest accounts, process payments, and maintain accurate front office records.
• Provide guests with information regarding hotel services, facilities, and local attractions.
• Manage incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Assist with preparations for VIP arrivals, ...