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About the Role
JOB DESCRIPTION
Responsibilities
- Provide Technical/Clinical Assistance with the Epic Systems
- Troubleshooting system issues: Diagnosing and resolving problems related to Epic modules (e.g., EpicCare, Radiant, Willow, etc.).
- Supporting clinical users: Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
- Workflow optimization: Collaborating with clinical teams to ensure Epic supports efficient and accurate clinical workflows.
- Training and guidance: Offering just-in-time training or refresher sessions to end users on Epic features and best practices.
- Perform Thorough Functional and Technical Reviews via ServiceNow Tickets and Hotline and Provide Guidelines to End Users
- Delegate Tasks/Ticket Assignment to the Rest of the Offshore Team
- Prepare Weekly Performance Report
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