Emergency Team Member

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalised and affordable insurance solutions. We are seeking passionate and enthusiastic individuals to join our Emergency Team.

What you will be doing

You will be part of our Emergency Team and communicate with customers via phone calls or email. More specifically, you will:

• Communicate with customers via phone and email to guide them after an accident in a team that operates in shifts (24/7).
• Collect and record all required information and accident details from the customer.
• Provide updates and reassurance to customers throughout the entire claims process.
• Track each case until settlement, ensuring no step is missed.
• Handle customer complaints with professionalism and empathy.
  Contribute to imp...