Email Reservations Agent

Key Responsibilities:
Operations
Handles reservations emails (new booking, existing booking, enquiries, etc.) ensuring utilisation of and
adherence to the Quality guidelines as required by Clients.
Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check
in/check out times, etc.
Ensures all emails are handled with efficiency and accuracy within the shift.
Ensure complaints received are either handled appropriately or escalated to the correct
department/person where necessary.
Ensure Standard Operating Procedures are adhered to with utmost diligence.
Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell
peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events
or opportunities.
Focus on the ...